What makes barefoot shoes different?

Joyo Barefoot shoes are designed with a wide toe box, zero-drop sole, and flexible structure to support a more natural walking experience — offering the sensation of barefoot-style movement with added protection.

How should barefoot shoes fit?

Barefoot shoes should fit comfortably around the heel and midfoot while leaving enough space for your toes to spread naturally. A small gap at the front, about a thumb’s width, is recommended.

I’m new to barefoot shoes. Is there an adjustment period?

Yes. It’s a good idea to start with short walks and gradually increase wear time to get used to the feel and flexibility of barefoot-style footwear.

Are Joyo Barefoot shoes true to size?

Our shoes generally fit true to size, but we recommend checking our Size Guide before ordering. If you're between sizes, consider sizing up for extra room in the toe area.

Can I wear barefoot shoes for running or sports?

Many customers choose Joyo Barefoot shoes for activities like running, hiking, gym workouts, and everyday wear. We recommend gradually increasing activity levels — especially for high-impact exercises — as you adjust to this footwear style.

Do you offer exchanges for size issues?

We don’t process direct exchanges. If you need a different size, simply return the item within 30 days, unworn and in its original packaging, and place a new order for the correct size.

What is your return policy?

We accept returns within 30 days of delivery as long as the shoes are unworn, unwashed, and in their original packaging. See our Refund & Return Policy page for full details.

Refund & Return Policy

We want you to love your JOYO Barefoot shoes. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it (unworn, unused, and unwashed).
Include all original tags and packaging.
Be accompanied by the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at info@joyobarefoot.com.
Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

⚠️ Important: Items sent back without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so that we can evaluate the issue and resolve it promptly.

4. Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods (e.g., food, plants, flowers)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns on sale items or gift cards.

5. Exchanges

We do not offer direct exchanges.
If you need a different size or product, please return the original item and place a new order once the return is approved.

6. EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery — for any reason and without justification.
Returned items must still meet the conditions stated above (unworn, unused, original packaging, etc.).

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@joyobarefoot.com.

8. Company Details

Joyo Barefoot (a brand owned and operated by JoyoAI Inc.)
1209 Orange St, Wilmington, DE 19801-1120, United States
info@joyobarefoot.com

By purchasing from our store, you agree to this Refund & Return Policy. Please review it carefully before placing an order.

Note: This Refund & Return Policy applies to purchases made directly through www.joyobarefoot.com If you purchased through a third-party retailer or marketplace, please refer to their return policy.

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