Green Weave - Unisex Urban Barefoot Shoes

1. Order Processing

All orders are processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

2. Shipping Times

Domestic Orders (USA): 5–10 business days
International Orders: 7–15 business days

Delivery times may vary depending on your location and local postal services.

Please note: Shipping times are estimates and not guaranteed. Delays caused by customs clearance, weather conditions, carrier service disruptions, or other factors beyond our control may occur.

3. Shipping Coverage

We currently ship to the United States and most international locations. Some regions or countries may have shipping restrictions due to customs or carrier limitations.
If your location is not supported, we will notify you before processing your order.

4. Shipping Costs

We offer free standard shipping on all domestic orders.
International shipping rates are calculated at checkout based on destination and order weight.

5. Customs & Duties

For international orders, local customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Questions & Support

If you have any questions regarding your shipment, please contact us here or email us at info@joyobarefoot.com.
Our support team will respond within 24–48 hours.

7. Company Details

Joyo Barefoot is a brand owned and operated by JoyoAI Inc., a registered company in the United States.

Official address:
JoyoAI Inc.
1209 Orange St, Wilmington, DE 19801-1120, United States
Email: info@joyobarefoot.com

By placing an order through our store, you agree to this Shipping Policy. Please review it carefully before completing your purchase.

We want you to love your JOYO Barefoot shoes. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it (unworn, unused, and unwashed).
• Include all original tags and packaging.
• Be accompanied by the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at info@joyobarefoot.com.
Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

⚠️ Important: Items sent back without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so that we can evaluate the issue and resolve it promptly.

4. Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods (e.g., food, plants, flowers)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns on sale items or gift cards.

5. Exchanges

We do not offer direct exchanges.
If you need a different size or product, please return the original item and place a new order once the return is approved.

6. EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery — for any reason and without justification.
Returned items must still meet the conditions stated above (unworn, unused, original packaging, etc.).

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

• Approved refunds will be issued to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@joyobarefoot.com.

8. Company Details

Joyo Barefoot (a brand owned and operated by JoyoAI Inc.)
1209 Orange St, Wilmington, DE 19801-1120, United States
info@joyobarefoot.com

By purchasing from our store, you agree to this Refund & Return Policy. Please review it carefully before placing an order.

Note: This Refund & Return Policy applies to purchases made directly through www.joyobarefoot.com If you purchased through a third-party retailer or marketplace, please refer to their return policy.